Selly - Troubleshooting

Data sync
1. All data is updated automatically daily. 2. If a product becomes unpublished, out of stock or its tags contain "hide", it will be excluded ...
Thu, Oct 17, 2024 at 1:06 PM
Discount combinations
There are 2 discount types: product discount and order discount. 1. Product discount: Selly sale, upSale, bundle, wholesale offer and Shopify discount &...
Fri, May 31, 2024 at 4:49 PM
Preview offer
I. On offer setting page, scroll down to Landing link eligibility section and click on toggle to turn on: II. Click "Add keyword" button,...
Sun, Nov 21, 2021 at 4:35 AM
Discount modes
There are 4 discount modes in Settings > Discount: 1. Discount Function Selly uses built-in Shopify functions to offer discounts. * The recom...
Sat, Jun 1, 2024 at 10:19 AM
Allow customers to apply both discount code and Selly discounts
* You can change app discount mode to "Discount function" in Settings > Discount. In this mode, discount codes can be applied at checkout norma...
Fri, May 31, 2024 at 2:07 PM
Display discount box in cart
* In discount mode "Discount code" and "Draft order", "discount box in cart" is a workaround to combine app discounts with add...
Sat, Jun 1, 2024 at 4:55 PM
How about Selly's support after installation?
App interface is customizable via setting tools on the left menu: https://treedify.freshdesk.com/en/support/solutions/folders/43000128111 If you nee...
Sat, Jun 1, 2024 at 4:45 PM
Uninstallation guide
If you cannot find the feature that you want, please create a support ticket. If something does not work perfect, you can turn off it then also create a...
Thu, Dec 19, 2024 at 9:15 AM
Offer free shipping in my own way
If you already have free shipping settings via Shopify: https://shopify.com/admin/settings/shipping You can turn on the option "Offer free ship...
Tue, Jan 23, 2024 at 10:32 AM